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Billing
What payment methods do you accept?

We accept payments through Stripe, which is a safe way to pay online as they prioritize security, encryption, and fraud detection. You can pay via Credit or Debit card in Visa, Mastercard, American Express, Discover, and more.

Do you offer a money-back guarantee?

Our procedure entails assigning real people to meticulously review each feedback request on an individual basis. Consequently, we do not currently offer refunds. Nevertheless, if you find our service unsatisfactory, we encourage you to reach out to us. We are committed to addressing any concerns and opportunities to enhance the quality of your feedback experience.

General
Who should use Website Feedback?

Our feedback can help different users in various ways. For example, web designers and UX designers seek feedback on their designs to make sure they’re addressing any issues they encounter. Meanwhile, others who want thorough audits are looking to find ways to improve their website’s performance and increase conversions.

How often do you recommend conducting website audits?

We advise conducting audits every few months or following significant updates to your timeline. Implementing updates based on the feedback we offer can significantly mitigate losses and enhance sales performance. The timing for requesting feedback may also vary depending on whether your website or app is already live.

What tools and methods do you use for gathering feedback?

We use a variety of tools to put together feedback on what is wrong and can be fixed as well as ways you can improve your offerings. Some of the tools include Ahrefs, SEMRush, Browserstack, GTMetrix, Pingdom, and Google Analytics. A lot of other feedback we provide is based on our experience as UX designers.

Homepage
Who should use Website Feedback?

Our feedback can help different users in various ways. For example, web designers and UX designers seek feedback on their designs to make sure they’re addressing any issues they encounter. Meanwhile, others who want thorough audits are looking to find ways to improve their website’s performance and increase conversions.

What type of feedback can we expect to receive?

We will conduct a comprehensive review of your website, examining it both from a user’s perspective and from the viewpoint of a principal or owner. This dual approach enables us to identify any bottlenecks in the process, regardless of whether your company’s objective is to drive sales or provide services. Our evaluation encompasses a thorough assessment of key categories including Visual, Functional, Technical, and Brand aspects. Additionally, we will meticulously identify and address any errors, bugs, broken links, or other areas requiring improvement across your website, mobile app, or social media profile.

What qualifications or experience does the team have?

Our team possesses extensive experience catering to organizations across a spectrum of sizes. From small enterprises comprising as few as three individuals to Fortune 20 corporations boasting hundreds of thousands of employees, our breadth of experience positions us adeptly to address your requirements to improve your website/app.

Can you handle websites built on modern technologies I use?

Certainly, we have the capability to analyze and audit websites constructed using modern technologies.

How do you ensure confidentiality and security during the audit process?

Our comprehensive audits are exclusively accessible to members of our team, ensuring the safeguarding of sensitive information. However, AB audits offer the option to share insights with additional team members for more tailored feedback. Rest assured, maintaining your privacy and confidentiality remains fundamental to our process.

Reports
Will you provide support for implementing the recommendations?

Following each comprehensive audit, we furnish you with a detailed list of recommended actions. Recognizing that resources may vary among clients, we offer a convenient option to engage our team for implementing the suggested improvements. It’s important to note that utilizing our team’s services is entirely optional and at your discretion. You can always take our recommendations to your team or choose someone of your liking to make the changes.

How detailed is your final report?

Our reports are all about giving you the info you need without any fluff. We provide detailed recommendations based on thorough assessments to help your business thrive. Each report covers your overall performance, along with breakdowns on Visual, Functional, Technical, and Brand aspects. You’ll also get a to-do list of actionable items to tackle any issues or areas needing improvement. Plus, we often include reports from partner sites or annotated screenshots to make our suggestions crystal clear.

What tools and methods do you use for gathering feedback?

We use a variety of tools to put together feedback on what is wrong and can be fixed as well as ways you can improve your offerings. Some of the tools include Ahrefs, SEMRush, Browserstack, GTMetrix, Pingdom, and Google Analytics. A lot of other feedback we provide is based on our experience as UX designers.